FAQs
Need clarity? Browse through our frequently asked questions for quick solutions and helpful insights.
Frequently Asked Questions
Curious about how things work? Our FAQ section is packed with quick answers to the questions we hear most often. Save time by finding what you need right here.
1. How does your broadband internet work?
Our broadband internet connection is through a fixed wireless outdoor radio, called customer premise equipment (CPE), installed at a customer location and a cable is run to an indoor Wireless Access Point or router from where the customer connects using WiFi on their mobile phone, iPad, laptop, etc. Customers like business customers can also connect to their desktops or laptops through their office network cable. Our broadband connection is similar to having a cable tv dish (though our CPE is smaller) connected to your home or office.
2. How fast is your link?
Our link is very fast. The speed also depend on the plan the customer chooses and the number of concurrent users at that customer’s end. Each connection to a customer location is guaranteed a minimum of 1Mbps to 3Mbps for basic plan and there are plans that can give a customer up to 155Mbps.
3. What is your coverage?
We have coverage across Nigeria for business connection or homes that need fiber over the air connection (Home AirFiber). For basic home customers our coverage is Uyo, Eket, Calabar, Enugu and Port Harcourt. To enable us consider delivering same superfast internet to your location, contact us on info@comternet.com
4. Are your plans unlimited?
Yes all our plans are unlimited.
5. Can I get a public IP address?
Our enterprise broadband comes with public IP address(s). Home broadband customers can request for public IP address(s) at a fee.
6. What plan will fit my need?
This is completely dependent on the customer usage. For home or single small office customer, the home broadband plan will serve. For medium to big company or heavy Internet usage customers we recommend the Business Broadband plans.
7. Is your service based on contract?
The business broadband services are on contract with service level agreement (SLA) while the home broadband services has no contract.
8. Who owns the installed equipment?
Comternet owns equipment installed at customer location except customer make outright purchase and has receipt for the purchase.
9. If my link is down what do I do?
We work round the clock to avoid downtime. However if customer notices their link is down, customer should check the outdoor CPE and indoor devices are properly connected and the power indicators are showing green. Once customer confirms the issue is not local at the customer end a call should be put across to our support team and the issue will be resolved.
10. How do I get the service?
Usually customer contacts us to know their location. We carry out a site survey and advise customer on possible installation. Once customer payment is confirmed, installation is scheduled and carried out.
11. How can you activate a link?
Once payment is confirmed, it takes 2 to 3 days for device installation and link activation.
12. How do I renew for the service?
We usually send renewal notice to customer, they make payment and their service is renewed. Customers are advised to pay ahead of renewal date to avoid service interruption due to delayed payment.
13. What happens after renewal payment?
Your service gets reactivated
14. How do I make payment?
You can make payment online through the pricing page or make payment through the following details:
Account Name: COMTERNET WORLD LTD.
Bank: Sterling Bank
Account Number: 0063860769
Send proof of payment to: sales@comternet.com
Or call/sms 08147414755, 07089483474
Whatsapp: 08147414755
15. Any benefit for referring customers?
Once you have a ready to connect customer, contact our sales team for referral reward from us.
Email: sales@comternet.com
Or call/sms 08147414755, 07089483474
Whatsapp: 08147414755